Strategic Layer
Account Director, Client Relationship Management, SLA Governance
One accountable FM partner integrating Hard Services, Soft Services, Technical Asset Management, Through digital platform. Clients may engage VALTEC FM for an integrated solution or for individual service pillars according to facility requirements.
Technical Systems and Services
VALTEC FM's certified engineering teams deliver planned, preventive, and reactive maintenance across critical building systems, ensuring operational continuity, regulatory compliance, and extended asset life.
MEP Maintenance
Integrated mechanical, electrical, and plumbing support for core facility operations
HVAC Systems
Chillers, AHUs, FCUs, VRF units, ductwork, pumps, and cooling towers
Electrical Systems
LV/MV switchgear, distribution boards, UPS, generators, lighting, and earthing
Fire Protection
Fire alarm panels, sprinklers, extinguishers, emergency lighting, and Civil Defense readiness
Building Management Systems (BMS)
Centralized monitoring, fault detection, energy visibility, and remote system control
Soft Facilities Management
VALTEC FM's Soft Services teams shape the daily experience of occupants and visitors through disciplined cleaning, hygiene, support, and environmental services — every program scheduled, supervised, measured, and quality-checked.
Routine & Office Cleaning
offices, corridors, lobbies, meeting rooms, elevators, and common areas
Floor Care & Polishing
marble, stone, vinyl, epoxy, carpet, and hard-floor maintenance
Façade Cleaning
interior partitions, entrance glass, façade glass, and handover cleaning
Pest Control
integrated pest management, fumigation, and preventive treatments
Waste Management
segregated collection, recycling programs, and hazardous waste handling
Landscaping
grounds care, irrigation, soft landscaping, and external presentation
Technical Asset Management
Technical asset management is directly connected to maintenance delivery and the CAFM/CMMS environment.
Asset survey, verification, and digital asset register.
Initial condition assessment and baseline reporting.
Asset criticality and maintenance prioritization.
QR asset tagging and digital identification.
PPM development using OEM recommendations, statutory requirements, VALTEC maintenance standards, asset condition, criticality, and operating environment.
Maintenance history and condition tracking.
Critical spare identification and client spare-parts planning support.
Replacement and corrective-work recommendations based on observed condition and maintenance findings.
Digital FM
Technology at VALTEC FM is an operating tool, not a standalone promise. The CAFM/CMMS platform connects facility requests, maintenance activity, asset data, field execution, client visibility, and performance reporting.
Digital Help Desk & Service Requests
requests are logged, prioritized, assigned, tracked against SLA, verified, and closed digitally.
Digital Asset Register
maintainable assets recorded with key information and maintenance history.
QR Asset Tagging
links physical assets to their digital records and maintenance workflows.
PPM Scheduling
planned tasks generated and tracked through the CAFM/CMMS platform.
Digital Work Orders
assignment, status, findings, materials/spares used, and closure records.
Mobile Field Execution
technicians and supervisors update work orders, checklists, findings, photos, and closure evidence from mobile devices.
Client Portal
authorized client representatives can view requests, work-order status, PPM progress, SLA/KPI performance, asset information, dashboards, and reports.
Compliance Tracking
visibility of applicable statutory inspections, specialist maintenance, certificates, and renewal requirements; specialist activities coordinated with qualified providers.
Management Reporting
client dashboard, monthly management report, and periodic performance review meetings.
Real-Time Visibility
(example dashboard)
Our Delivery Model
A three-tier model ensuring accountability and excellence at strategic, tactical, and operational levels:
Account Director, Client Relationship Management, SLA Governance
Operations Manager, Engineering Supervisor, QHSE Officer, CAFM Coordinator
Multiskilled Technicians, Cleaning Supervisors, Help Desk Operators, Emergency Response Teams
Service Touchpoints
Performance Indicators & KPIs
KPI
Planned Maintenance Completion Rate
Target
Service Area
Hard FM / Asset Management
KPI
Emergency Response Time (P1)
Target
Service Area
Critical Operations
KPI
Reactive Work Order Completion (P2)
Target
Service Area
Maintenance Delivery
KPI
Asset Availability / Uptime
Target
Service Area
Client Facilities
KPI
Customer Satisfaction Score
Target
Service Area
Client Experience
KPI
Lost Time Incidents
Target
Service Area
QHSE
KPI
Compliance Audit Pass Rate
Target
Service Area
Governance
KPI
CAFM Work Order Closure Rate
Target
Service Area
Digital FM
Measured through CAFM workflows, SLA dashboards, monthly reviews, and documented audit trails.